Complaints Policy

We hope you have enjoyed your visit and found it to be useful and informative.  If you have any comments to make that may help us to improve the service for others, please tell us, we value your opinion.

If you wish to make a complaint, this should made in writing to:

Mrs Y. Bateman
Chief Executive
East Anglian Driveability
2 Napier Place
Thetford
IP24 3RL

who will undertake to respond within 72 hours and will investigate the complain within 28 days – but this may be extended to seek external advocacy services to resolve the issue.